Welcome to Navo Juno Lifestyle. By accessing our website, placing an order, or purchasing through any of our sales channels including Instagram, WhatsApp, Amazon India, or Meesho, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree, please do not proceed with a purchase.
1. Acceptance of Terms
By using the Navo Juno Lifestyle website or any of our sales channels, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, and our Shipping & Return Policy. These terms apply to all visitors, customers, and users of our platform.
2. Eligibility
You must be at least 18 years of age to place an order with Navo Juno Lifestyle. By placing an order, you confirm that the information provided — including your name, shipping address, and contact details — is accurate, complete, and current. Navo Juno Lifestyle is not responsible for delivery failures or errors arising from incorrect information provided by the customer.
3. Products & Handmade Variations
Every product sold by Navo Juno Lifestyle is handcrafted by skilled artisans using traditional Sanganeri screen-printing and hand-quilting techniques.
Please note that slight variations in colour, print placement, quilting lines, and fabric texture from product photographs are natural and inherent to the handmade process. These are not defects. They are marks of authentic craftsmanship and are what make each Navo Juno piece uniquely its own.
Actual colours may appear slightly different from screen photographs due to monitor settings, screen resolution, and the nature of printed fabrics. Product dimensions and weights mentioned are approximate. We recommend reviewing all product details carefully before placing an order.
4. Pricing & Taxes
All prices listed on the Navo Juno Lifestyle website are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Prices are subject to change without prior notice.
For orders placed through third-party marketplaces such as Amazon India or Meesho, the pricing, taxes, and platform fees are governed by the respective platform’s policies at the time of purchase.
Customers placing international orders are solely responsible for any customs duties, import taxes, or additional charges levied by their country. These charges are not included in our listed prices and will not be refunded by Navo Juno Lifestyle.
5. Orders & Payment
An order is confirmed only after receipt of full payment. Navo Juno Lifestyle operates on a complete advance payment model. No order will be processed, packed, or dispatched on the basis of partial payment or cash on delivery.
Accepted payment methods include UPI, credit card, debit card, and net banking. For WhatsApp-based orders, payment must be completed via UPI or bank transfer before dispatch is initiated.
Navo Juno Lifestyle reserves the right to cancel or refuse any order at its sole discretion, including in cases of pricing errors, stock unavailability, or suspected misuse, and will issue a full refund if payment has already been received.
In the event of a payment failure or technical error during checkout, please contact us before attempting a repeat payment. Navo Juno Lifestyle will not be responsible for duplicate charges arising from user error.
6. Shipping & Dispatch
All orders are processed and dispatched from our dispatch facility within 2 to 3 working days of confirmed payment. During sale periods, festive seasons, or periods of high order volume, processing may take slightly longer. Customers will be notified in such cases.
Estimated domestic delivery time is 5 to 7 working days from the date of dispatch. This is an estimate and not a guaranteed timeline, as it is subject to the courier partner’s operations and your delivery pin code.
Our dispatch address is as follows:
Navo Juno Lifestyle
G-1/140, Arawali Exports
Sitapura Industrial Area,
Sitapura, Jaipur, Rajasthan 302022, INDIA
Once an order is handed over to our courier partner, the risk of loss or damage in transit transfers to the customer. We strongly recommend retaining your tracking number. Any transit damage must be reported to us within 48 hours of delivery along with photographs of the product and the original packaging.
Navojuno Lifestyle is not responsible for delays caused by courier partners, natural events, public holidays, or circumstances beyond our control.
7. Returns & Exchanges
Navo Juno Lifestyle accepts returns or exchanges only in cases where a product is received in a damaged condition or has a manufacturing defect.
To initiate a return or exchange claim, the customer must contact us within 48 hours of delivery via WhatsApp or email, with clear photographs of the damaged or defective product along with the original packaging. Claims raised after 48 hours of delivery will not be entertained.
Upon receiving the claim, our team will review the photographs and assess the damage or defect. A return or exchange will be approved only after verification and confirmation by the Navo Juno Lifestyle team. The decision of our team regarding the validity of a claim shall be final.
Approved returns must be sent back in their original, unused condition with original packaging. Once we receive and inspect the returned product, we will arrange a replacement or issue a store credit valid for 12 months. Direct monetary refunds are issued only in cases where a replacement product is not available.
The following are not eligible for return or exchange under any circumstances:
- Products purchased during a sale or with a discount code
- Customised or personalised orders
- Products that have been used, washed, or altered in any way
- Claims raised on the basis of colour variation or minor print differences, as these are natural characteristics of handmade goods
- Claims raised after the 48-hour delivery window
- Cancellations are accepted only before an order has been dispatched. Once shipped, no cancellation request will be entertained. To request a cancellation, contact us immediately via WhatsApp or email.
8. Custom & Bulk Orders
Custom and personalised orders require full advance payment before production begins. Once production has commenced, custom orders cannot be cancelled, modified, or returned.
For bulk or wholesale enquiries, please contact us directly. Bulk order timelines, pricing, and terms will be communicated separately based on the nature and quantity of the order.
9. Intellectual Property
All content on the Navo Juno Lifestyle website and social media channels — including product photographs, brand imagery, written copy, logo, design motifs, block print patterns, and product names — is the exclusive intellectual property of Navo Juno Lifestyle and its founders.
You may not copy, reproduce, distribute, publish, resell, or commercially exploit any content from our website or social channels without prior written permission from Navo Juno Lifestyle. Unauthorised use of our intellectual property may result in legal action.
Customer photographs shared with us or tagged on social media may be reposted or used for promotional purposes with appropriate credit, unless you explicitly request otherwise.
10. User Conduct
By using our website or communicating with us through any channel, you agree not to:
- Provide false, inaccurate, or misleading information
- Place fraudulent orders or use unauthorised payment credentials
- Attempt to manipulate pricing, reviews, ratings, or promotions
- Harass, threaten, or use abusive language toward any member of our team
- Use our platform or products for any unlawful purpose
- Navo Juno Lifestyle reserves the right to refuse service, cancel orders, and block access to any user who violates this conduct policy, without prior notice or liability.
11. Limitation of Liability
Navo Juno Lifestyle’s liability in any transaction shall be strictly limited to the invoice value of the product(s) purchased in that specific order. We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services, including but not limited to loss of business, income, or reputation.
We do not guarantee that our website will be continuously available, error-free, or free from viruses or technical issues. We are not responsible for any loss or damage arising from your reliance on information available on the website.
12. Privacy
Your personal information is collected and used in accordance with our Privacy Policy, available on our website. By placing an order or using our website, you consent to the collection and use of your information as described therein.
We do not sell your personal data to any third party. Information is shared only with service providers directly involved in fulfilling your order, such as courier partners and payment gateways.
13. Amendments to These Terms
Navo Juno Lifestyle reserves the right to update, modify, or replace any part of these Terms & Conditions at any time and without prior notice. The revised version will be published on this page with an updated effective date.
Your continued use of our website or any of our sales channels after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
14. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of India. Any disputes arising from or in connection with your use of Navo Juno Lifestyle’s products, services, or website shall fall under the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
We always encourage customers to contact us directly before pursuing any formal dispute resolution. Most concerns can be resolved through an open conversation.
15. Contact Us
For any questions, concerns, or support related to your order or these terms, please reach out to us through any of the following:
Email: care@navojuno.com
WhatsApp: +91 81188 09557
Available: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response time: Within 24 hours on working days
Registered office: Navo Juno Lifestyle – RHS Studio, 31 Golimar Garden Tonk Road, Bhawani Singh Road Jaipur, Rajasthan 302005, INDIA
Dispatch address: Navo Juno Lifestyle – G-1/140, Arawali Exports, Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan 302022, INDIA
Navo Juno Lifestyle is committed to honest, transparent, and fair business practices. We are a small, artisan-rooted brand and we value every customer who chooses to bring a piece of our craft into their life. Thank you for trusting us.