Welcome to the FAQ section of Navojuno Lifestyle.
We’ve answered some of the most common questions about our products, orders, shipping, returns, and handcrafted process below.

If you still need assistance, feel free to contact us at:
Email: care@navojuno.com
WhatsApp: +91 81188 09557

Orders & Payments

How do I place an order?

Simply browse our website, add your favorite products to the cart, and proceed to checkout. Once your payment is completed successfully, you will receive an order confirmation via email or WhatsApp.

What payment methods do you accept?

We currently accept prepaid payments through secure online payment methods available at checkout, including UPI, debit cards, credit cards, net banking, and supported wallets.

Is Cash on Delivery (COD) available?

No, we currently accept prepaid orders only.

How will I know if my order is confirmed?

Orders can only be modified or cancelled before they are shipped.

Once an order has been dispatched, cancellations or modifications are not possible.

To request a cancellation or modification, please contact us as soon as possible through WhatsApp or email.

Shipping & Delivery

Do you ship across India?

Yes, we currently ship across India only.

At the moment, international shipping is not available.

How long does shipping take?

Orders are usually processed within 2–3 working days after payment confirmation.
Once dispatched, delivery typically takes 5–7 working days depending on your location and courier operations.
Deliveries to remote locations may take slightly longer.

Do you offer free shipping?

Yes, we offer free shipping on all prepaid orders across India.

How can I track my order?

Once your order is dispatched, you will receive a tracking number or tracking link via WhatsApp or email.

What if my order is delayed?

While we work with reliable courier partners, delays due to weather conditions, strikes, transport disruptions, festivals, or other unforeseen circumstances may occasionally occur.

We appreciate your patience and understanding in such situations.

Returns, Exchanges & Refunds

What is your return policy?

We offer returns or exchanges within 7 days from the date of delivery only for:

damaged products,
defective products,
or incorrect items received.

Items must be unused, unwashed, and returned with original packaging and tags intact.

How do I request a return or exchange?

Please contact us via WhatsApp or email within the return window with:

your order number,
details of the issue,
and clear photographs of the product and packaging.

Our team will review your request and guide you through the process.

Are all products eligible for return or exchange?

No. The following items are not eligible:

sale or discounted products,
promotional offer purchases,
customised or personalised items,
used or washed products,
items without original packaging or tags.

What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with clear photographs of:

the product,
packaging,
and shipping label.

Requests raised after 48 hours may not be eligible for review.

Do you offer refunds?

We currently offer refunds in the form of store credit only.

Once the returned product passes inspection, store credit equivalent to the product value will be issued.

Store credit is valid for 6 months from the date of issue.

Shipping charges, if any, are non-refundable.

Product & Craftsmanship

Are your products handmade?

Yes. Our products are handcrafted in small batches by skilled artisans using printed and quilted textiles.

Will my product look exactly like the photographs?

As our products are handcrafted and made using printed fabrics, slight variations in print placement, quilting, stitching, texture, or colour may naturally occur.
These variations are part of the handmade process and make every piece unique.

Are the colours exactly the same as shown online?

We try our best to display product colours as accurately as possible.
However, slight colour variations may occur due to:

screen settings,
photography lighting,
and the natural characteristics of fabrics and dyes.

Are slight irregularities considered defects?

No. Minor irregularities in handcrafted products are natural and should not be considered defects.
These details reflect the handmade nature of the product.

What materials do you use?

Most of our products are made using breathable cotton fabrics along with quilted textile construction and carefully selected accessories.
Material details are mentioned on individual product pages wherever applicable.

Product Care

How should I clean my product?

We recommend gentle hand washing separately using mild detergent.
Do not soak for long periods. Dry in shade and avoid harsh chemicals or bleach.

Will the print or colour fade over time?

Like all textile products, slight fading may occur over time with repeated washing and exposure to sunlight.
Proper care will help maintain the product for longer.

Bulk Orders & Collaborations

Do you accept bulk or corporate gifting orders?

Yes, we do accept bulk and gifting enquiries depending on quantity and vailability.
Please contact us via email or WhatsApp for more details.

Do you offer customisation?

Limited customisation may be available for bulk orders. Please get in touch with us to discuss your requirements.

Contact & Support

How can I contact Navojuno Lifestyle?

Email: care@navojuno.com

WhatsApp: +91 81188 09557

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

Where are your products shipped from?

All orders are dispatched from Jaipur, Rajasthan, India.