Returns, Exchanges & Cancellations Policy

At Navojuno Lifestyle, every product is thoughtfully handcrafted and carefully checked before dispatch. As a small handmade brand, we truly value your trust and always aim to ensure you have a smooth shopping experience with us.

Please read our policy carefully before placing an order.

We offer returns or exchanges within 2 days from the date of delivery.

To be eligible for a return or exchange, the item must be:

• unused and unwashed,
• in its original condition,
• with all tags intact,
• and returned in the original packaging.

Products that do not meet these conditions may not be eligible for return or exchange.

We currently accept returns or exchanges only in the following cases:

• You received the wrong item
• The item arrived damaged or defective
• You received a product different from what you ordered

The following items are not eligible for return, exchange, or refund:

• Sale or discounted items
• Products purchased during promotional offers
• Customized or personalised products
• Products damaged due to misuse or improper handling
• Items returned without original packaging or tags

As our products are handcrafted, slight variations in print placement, colour, quilting, texture, or stitching are natural and are not considered defects.

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us review the issue quickly, kindly share:

• your order number,
• clear photographs of the product,
• photographs of the packaging,
• and the shipping label.

Requests raised after 48 hours of delivery may not be eligible for review.

To initiate a return or exchange request, please contact us through:

Whatsapp:  +91 81188 09557

Mail:  care@navojuno.com

Please include:

• your order number,
• reason for the request,
• and supporting photographs if applicable.

Once approved by our team, we will guide you through the next steps.

Our exchange process is simple:

1. Customer raises a request within the return window.
2. Our team reviews and approves the request.
3. The item is returned to us in its original unused condition.
4. Once received and inspected, the replacement product is dispatched.

Please note that exchanges are subject to product availability.

As a small handcrafted brand, we currently offer refunds in the form of store credit only.

Once the returned product passes our quality inspection, store credit equivalent to the product value will be issued.

• Store credit is valid for 6 months from the date of issue.
• Shipping charges, if any, are non-refundable.

Store credit can be used for future purchases on the website.

• Orders can only be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• To request a cancellation, please contact us as soon as possible through WhatsApp or email.

• Return shipping charges may need to be borne by the customer unless the issue is due to a wrong, damaged, or defective product received from our end.
• Navo Juno Lifestyle reserves the right to refuse returns or exchanges that do not meet the conditions mentioned above.
• Handmade textile products may naturally have slight irregularities, making every piece unique.

• For any questions regarding returns, exchanges, or cancellations, feel free to reach out to us:
  
  Whatsapp:  +91 81188 09557
  Mail:  care@navojuno.com

  Support Hours:
  Monday to Saturday
  10:00 AM – 6:00 PM IST